Privacy policy

1. Information We Collect

We only collect the minimum scope of personal information necessary to fulfill orders and provide services:

1. Order & Shipping Information: your name, shipping address, phone number, and email address, used for delivery, order notifications and after-sales communication.
2. Payment Information: information required by payment channels. We do not directly store full sensitive details of your bank card or payment accounts. All payments are processed by compliant third-party payment providers.
3. Account & Browsing Information: information provided during account registration, website browsing records and device information, used to optimize shopping experience and protect account security.
4. Customer Support Information: content provided when you contact us via customer service or email, used to handle after-sales issues and inquiries.
5. Third-Party Login Information: when you choose to log in to the Website with your Google account, we will, with your explicit consent, obtain public basic information from your Google account, including your name, email address and profile picture.

2. How We Use Information

We only use the collected information for the following purposes:

• Order fulfillment: product shipping, logistics tracking, order confirmation and notifications
• Customer service: answering inquiries, handling after-sales issues, processing returns and exchanges
• Security & compliance: preventing fraud, unauthorized transactions and other risks, and complying with applicable laws and regulations
• Experience improvement: optimizing website functions, products and service quality
• Marketing notifications: sending new product and event updates only if you actively subscribe; you may unsubscribe at any time
• Account login & creation: using Google login information to quickly verify your identity and create or log in to your Box Vault account, without requiring separate registration.

3. Information Sharing & Disclosure

We do not sell or rent your personal information to any third party. We only share necessary information in the following circumstances:

1. Service Providers: sharing necessary information with logistics companies, payment processors and warehousing providers, solely for order delivery and payment settlement.
2. Legal Requirements: disclosing necessary information in accordance with legal provisions or lawful requests from judicial or administrative authorities.
3. Business Transfer: in the event of a business merger or asset transfer, your information may be transferred as part of the business, and we will notify you in advance.

With respect to account information provided via Google login, we undertake not to sell or rent it to any third party, nor use it for any commercial purpose beyond those specified in this policy.

4. Cookie Policy

This website uses cookies and similar technologies to remember your shopping cart, login status, preference settings, and to collect website traffic statistics.

• You may disable cookies through your browser settings, but doing so may prevent you from using core functions such as shopping cart and checkout.
• We do not use cookies to collect your personal identifiable information for third-party advertising tracking.

5. Data Storage & Security

• We use industry-standard encryption and access control measures to protect your personal information from unauthorized access, leakage, loss or alteration.
• Data Retention: we only retain your information for as long as necessary to provide services. Order-related information is retained for at least the minimum period required by law.
• Cross-border Transfer: due to global shipping and service needs, your information may be transferred to servers outside your country or region. We comply with applicable regulations including GDPR and the Personal Information Protection Law, and implement safeguards such as standard contractual clauses to ensure data security.
• Google login related data is only stored in our account system, bound to your Box Vault account. It will not be synced back to Google or shared with any other third parties.

6. Your Rights

Users in Mainland China

Under the Personal Information Protection Law of the People's Republic of China, you have the right to:

• Access, copy, correct and supplement your personal information
• Request deletion of your personal information (except where required by law to retain)
• Withdraw your consent to personal information processing
• Cancel your account

EU / EEA Users

Under the GDPR, you have:

• Right of access, rectification and erasure (right to be forgotten)
• Right to restriction of processing, data portability and objection
• Right to lodge a complaint with a supervisory authority We will respond to your lawful request within 30 days.

California, USA Users

Under CCPA/CPRA, you have the right to:

• Know the categories and sources of personal information we collect
• Request deletion of your personal information
• Opt out of the sale of personal information We do not sell your personal information.

Account & Data Deletion Request

If you wish to deactivate your Box Vault account and delete your personal information including associated Google login data, you may submit a deletion request via the contact email listed at the end of this policy. We will process your request within 30 days after identity verification. Information that we are required to retain by applicable laws and regulations will be kept in accordance with legal requirements and will not be used for other purposes.

7. Protection of Minors

This website is intended for adults. We do not knowingly collect personal information from minors under the age of 18. If you are a minor, please use this website with the consent and supervision of a guardian.

8. Policy Updates

We may revise this Privacy Policy in accordance with legal updates or business adjustments. The revised policy will be published on this website, and material changes will be notified through prominent means.

9. Privacy Policy Link Notice

The privacy policy links on the Website homepage and Google Brand Settings page both direct to this single Privacy Policy page, with identical content.

10. Contact Us

If you have any questions, complaints or wish to exercise your rights regarding this Privacy Policy, please contact us at: Email: wangyang112345@gmail.com Support: website live chat